Contact us
Get in Touch – We’re Here to Help
We are dedicated to empowering you to take control of your financial journey. Whether you’re looking to start saving, apply for a loan, learn about our membership options, or explore volunteering opportunities, we are eager to assist you.
How to reach us
Email: Feel free to reach out to us at office@acorncb.co.uk.
Phone: You can call us at 0303 030 0147. If we’re busy helping other members, please leave a message or send an email, and we will aim to get back to you within 24 hours.
Visit: We welcome you to drop by one of our collection points! You can find the details below and plan your visit as per your convenience.
If you’re experiencing challenges with loan repayments, please don’t hesitate to reach out. We are committed to working with you to find solutions that support your journey toward financial health and stability. Your financial well-being is our priority.
We look forward to hearing from you soon!
We’d like to get things right
How to Address Complaints
We are committed to providing outstanding service to our members. However, if you feel you have been disadvantaged, or are unhappy with the service you received satisfied, we encourage you to share your feedback.
You can submit complaints;
By email – complaints@acorncb.co.uk
Over the Phone – 0303 030 0147
In writing or in person at our Head office – Unit A, George Hall Court, Cavendish Square, Swindon, SN3 2LZ
Website complaint form – please send this to office@acorncb.co.uk
We will aim to address your concerns promptly, to resolve them within eight weeks. If your issue remains unresolved, you may escalate it to the Financial Ombudsman Service for impartial mediation.
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