General Merger FAQ’s
Why is Connection Credit Union merging with Acorn Community Bank?
The merger is designed to create a stronger, more efficient financial institution, offering improved services, products, and benefits to all members.
How will this merger benefit me as a member?
You will enjoy better customer service, more competitive products, and greater convenience. The merger provides access to a wider range of loan options, savings products, financial advice, and online banking services.
How will the merger improve the financial stability of the bank?
By combining resources, Acorn and Connection will become a stronger financial institution with more capital, advanced technology, and increased operational efficiency.
Will there be new products or services available after the merger?
Yes! You can expect new incentivised savings accounts, loan options, and exclusive financial products. Details will be available on the website.
Will there be changes to the interest rates on savings and loans?
Interest rates may be adjusted post-merger, but members will be notified in advance of any changes.
Will my savings balance change after the merger?
No, your savings balance remains the same with no changes to your account balance.
What will happen to my current loan after the merger?
Your loans remain unchanged—repayment schedules, interest rates, and terms will stay the same. You will also enjoy credit score improvements with every repayment.
Will my account information be transferred to Acorn Community Bank?
Yes, your account information will be automatically transferred -no action required on your part.
Do I need to update my details or re-register my account?
No re-registration is necessary. Acorn will send you a new membership number and login details for online banking. Please ensure your phone number and email address are updated.
How will I log in to my new online account?
You will receive new online banking details, and tutorial videos will be available for assistance.
Can I invite Family and Friends to join Acorn?
Yes! Your partner, dependents, and friends can become members.
✅ If they live in Wiltshire, Berkshire, Buckinghamshire, or Oxfordshire, they can join online instantly.
✅ If you have your family/dependents living outside our common bond (e.g., university students), they can email us with your name and membership number, and our team will assist them step by step.
Let’s grow our Acorn family and help more people access fair, affordable financial services.
Phone App FAQs
How can I access my Acorn Community Bank account online?
You will receive a welcome letter with your new membership number and online login details.
To download our app:
• Visit https://www.yourcu.online/acorn on your mobile and follow the instructions.
• Request a PIN: On your first use, tap “Reset your PIN”. Your PIN will be sent to your registered email address.
• Ensure we have your updated contact details.
What features are available through the app?
• View balances of shares, savings, and loan accounts.
• Transfer funds between Acorn accounts.
• Request withdrawals (processed the same day if requested before 1:00 pm).
• Apply for loans easily through the app.
What should I do if I forget my PIN?
Use the “Reset your PIN” feature in the member’s area or mobile app. A new PIN will be sent to your registered email.
How do I update my email address and personal details?
You can request to update your details by contacting our admin team.
Phone: 0303 030 0147
Email: office@acorncb.co.uk
Can I get support to use the online services?
You can contact our friendly admin team.
Phone: 0303 030 0147
Email: office@acorncb.co.uk
Can I get support to use the online services?
You can contact our friendly admin team.
Phone: 0303 030 0147
Email: office@acorncb.co.uk
Contact and Office FAQs
Will there be changes to customer service contact details?
Yes, from May 1st, 2025, our new contact details will be:
Phone: 0303 030 0147
Email: office@acorncb.co.uk
Website: www.acorncommunitybank.co.uk
What are the new opening times for the merged bank?
• Monday & Wednesday: 10:00 am – 1:00 pm
• Closed on bank holidays
• Phone and email support: Monday – Friday, 10:00 am – 1:00 pm
Will there be new branches/offices after the merger?
Yes! In addition to our Credit Union office on TE Site H, we have 4 collection points in Swindon:
• Head Office: Cavendish Square, SN3 2LZ – Every Thursday, 10:00 am – 12:00 noon
• Pinehurst Community Centre: SN2 1RF – Every Wednesday, 10:00 am – 12:00 noon
• Calne Library: SN11 0RD – Every Saturday, 10:00 am – 11:00 am
• Penhill: John Moulton Hall, SN2 5DU