Fraud Protection Advice

Here is some help to keep your account and security information safe and avoid scams.

Your security details are the unique information you provide online, over the phone, or in person that identifies you and your accounts. This can include:

• Password
• PIN number
• Security Questions for example mother’s maiden name / name of first school or pet

Please be aware, Acorn Community Bank will never ask you to tell us your PIN or Password. If you get a call or email from anyone asking for these details, just hang up or delete the email.

Please read the below guidance to help you protect yourself from Fraud and Theft:

• Memorise your security details and securely destroy anything containing your details as soon as you have remembered it.
• When you set or change your security details, make sure they cannot be easily guessed.
• Never write down or record your security details.
• Never allow anyone else to use your security details.
• Make sure that you know the person you are sending money to, and that you are comfortable with the reason you are sending the money.
• Monitor your accounts and tell us if there is activity or transactions that you do not recognise.
• Tell us straight away if you suspect, or discover, that someone else knows your security details or you believe that your security details may have been misused.

If we suspect any fraudulent activity we may suspend your account(s) until we are satisfied that your account(s) are safe.