Acorn & Connection Merger – A new chapter begins.
We’re thrilled to announce an exciting milestone! Connection Credit Union is merging with Acorn Community Bank from 1st May 2025! This means a stronger, more secure future for our members, with expanded benefits and enhanced services. Together, we are building a community-focused credit union that offers more opportunities, greater resources, and improved member support.
Why this merger and what this means for you.
This merger is designed keeping YOU in mind. Through this merger we are able to offer:
- A Bigger and Better Credit Union for all your financial needs.
- Increased resources for improved customer experience.
- Expanded membership opportunities and benefits.
- Strengthen our ability to serve you more efficiently.
What Happens Next.
We are working hard behind the scenes to ensure a smooth transition for you. Here’s what you need to know:
- Merger Date: May 1st 2025.
- Welcome Letter : May 7th, with details of new membership number and online login links.
- No immediate Action required : Your accounts and services will be moved over automatically.
- New member Benefits: Access to online banking and Family & friends referral scheme.
Membership & Service forms.
Friends and Family can Join Acorn!
Your loved ones can now be part of our growing community! If your friends or family are interested in joining, you can sponsor them today!
If they live in Wiltshire, Berkshire, Buckinghamshire, or Oxfordshire, they can join online instantly.
If your family/dependants live outside these areas (e.g., university students), they can simply email our office team, quote your name and membership number, and we’ll walk them through the process step by step.
Let’s grow our community together and help more people access fair, affordable financial services.
Acorn’s Saver Opportunities post merger
Following the merger, as an Acorn member, you will have access to our incentivised savings opportunities designed to help you continue saving and build financial resilience. Some of the savings options we currently offer include:
- Xmas Saver (runs January – October 2025)
- Surplus Saver
Acorn Phone App.
The Acorn app will offer even more features and convenience. Through the app, you can:
- Check account balances and transactions.
- Transfer funds between your accounts.
- Apply for loans and track approvals
- Request share withdrawals.
Download the Acorn App here and manage your finances anytime. anywhere!
Need assistance? Contact us!
Acorn Community Bank remains committed to offering you the best possible support with savings, affordable loans, and financial guidance. If you need assistance, please don’t hesitate to reach out to our team.
Email: office@acorncb.co.uk
Phone: 0303 030 0147
FAQs about the Merger
Why is Connection Credit Union merging with Acorn Community Bank?
The merger is designed to create a stronger, more efficient financial institution, offering improved services, products and benefits to all members.
How will this merger benefit me as a member?
You will enjoy better customer service, more competitive products, and greater convenience. The merger provides access to a wider range of loan options, savings products, financial advice and online banking services.
How will the merger improve the financial stability of the bank?
By combining resources, Acorn and Connection will become a stronger financial institution with more capital, advanced technology, and increased operational efficiency.
Will there be new products or services available after the merger?
Yes! You can expect new incentivised savings accounts, loan options, and exclusive financial products. Details will be available on the website.
Will there be changes to the interest rates on savings and loans?
Interest rates may be adjusted post-merger, but members will be notified in advance of any changes.
Will my savings balance change after the merger?
No, your savings balance remains the same with no changes to your account balance.
What will happen to my current loan after the merger?
Your loans remain unchanged—repayment schedules, interest rates, and terms will stay the same. You will also enjoy credit score improvements with every repayment.
Will my account information be transferred to Acorn Community Bank?
Yes, your account information will be automatically transferred -no action required on your part.
Do I need to update my details or re-register my account?
No re-registration is necessary. Acorn will send you a new membership number and login details for online banking. Please ensure your phone number and email address are updated.
How will I log in to my new online account?
You will receive new online banking details, and tutorial videos will be available for assistance.
Can I invite Family and Friends to join Acorn?
Yes! Your partner, dependents, and friends can become members:
✅ If they live in Wiltshire, Berkshire, Buckinghamshire, or Oxfordshire, they can join online instantly.
✅ If you have your family/dependents living outside our common bond (e.g., university students), they can email us with your name and membership number, and our team will assist them step by step.
Let’s grow our Acorn family and help more people access fair, affordable financial services.
Phone App FAQs
How can I access my Acorn Community Bank account online?
You will receive a welcome letter with your new membership number and online login details. To download our app, visit here and follow the instructions.
What features are available through the app?
- View balances of shares, savings, and loan accounts.
- Transfer funds between Acorn accounts.
- Request withdrawals (processed the same day if requested before 1:00 pm).
- Apply for loans easily through the app
What should I do if I forget my PIN?
Use the “Reset your PIN” feature in the member’s area or mobile app. A new PIN will be sent to your registered email.
How do I update my email address and personal details?
You can request to update your details by contacting our admin team.
Can I get support to use the online services?
You can contact our friendly admin team here.
Contact and Office FAQs
Will there be changes to customer service contact details? Yes, from May 1st, 2025, our new contact details will be as listed here.
- Phone: 0303 030 0147
- Email: office@acorncb.co.uk
- Website: www.acorncommunitybank.co.uk
What are the new opening times for the merged bank? Our office hours are listed below:
- Monday & Wednesday: 10:00 am – 1:00 pm
- Closed on bank holidays
- Phone and email support: Monday – Friday, 10:00 am – 1:00 pm
Will there be new branches / offices after the merger? Yes, in addition to our Credit Union office on TE Site H, we have 4 collection points in Swindon. See them here.
